Shipping Policy

Shipping at a glance

*Typical carrier estimates, not guarantees. Add 3-5 business days of processing time.

Processing time

Every order is packed by hand and ships within 3-5 business days (Monday to Friday, excluding US federal holidays). Orders placed on a weekend or holiday start processing the next business day. During busy seasons such as spring and the holidays, processing can take a little longer; we'll email you if your order is delayed.

How we ship

We ship with USPS. As soon as your order leaves us, you'll get an email with a tracking number so you can follow it to your door. We ship to street addresses, PO boxes and APO/FPO/DPO military addresses.

Where we ship

We ship to all 50 US states, including Alaska and Hawaii, plus US territories served by USPS. We don't ship internationally at this time.

Lost, late or damaged packages

• Damaged on arrival: email support@mosspoleshop.com within 7 days of delivery with your order number and a photo of the item and box. We'll send a replacement or refund.
• Tracking hasn't moved in 7 days: email us and we'll open a claim with USPS and help resolve it.
• Marked delivered but not received: check with neighbors and your local post office first, then contact us within 7 days of the delivery date and we'll help.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away; we can update it if the order hasn't shipped yet. Packages returned to us because of an incorrect address can be reshipped once the shipping cost is paid again.