Contact Moss Pole Shop

Bigger leaves start here.

Have a question about an order, a moss pole kit or your climbing plant? Email us and a real person will reply, usually within 1-2 business days.

Email us at

support@mosspoleshop.com

Based in Virginia, USA. We reply within 1-2 business days.

Send us an email

Help us answer faster

Include these details in your email and we can usually solve it in one reply:

Order questions: your order number and the email used at checkout
Damaged or wrong item: a clear photo of the product and the box
Plant help: your plant type, its height, and a photo of how it's growing

Your answer might already be here

Shipping policyDelivery times and costs across the USA Returns and refundsHow to return an item and get your money back How to use a moss poleStep-by-step setup and care guide

Wholesale and partnerships

Plant shops, content creators and businesses can reach us at the same address. Add "Wholesale" or "Partnership" to your subject line so it reaches the right inbox.