Last updated: October 2026
This policy explains what personal information Moss Pole Shop (mosspoleshop.com) collects when you visit or shop with us, how we use it, who we share it with, and the choices you have.
| What | Examples | Why we need it |
|---|---|---|
| Contact and order details | Name, email, phone (optional), shipping and billing address, items ordered | To process, ship and support your order |
| Payment details | Card or PayPal details | Handled directly by our payment processors; we never see or store your full card number |
| Messages | Emails you send to support@mosspoleshop.com | To answer your questions and resolve issues |
| Device and usage data | IP address, browser type, pages viewed, cart contents (via cookies) | To keep the store working, secure and easy to use |
Our store uses cookies, small files saved in your browser, to keep items in your cart, remember you during checkout and keep the site secure. Some cookies come from the services listed below. You can block or delete cookies in your browser settings, but the cart and checkout may not work without them.
We share personal information only with service providers that help us run the store, and only what they need to do their job:
We may also share information if required by law, or to protect our rights, customers or the store from fraud. We don't sell or rent your personal information, and we don't share it for cross-context behavioral advertising.
If you choose to join our email list, we'll send plant care tips and store updates. Every email includes an unsubscribe link, and you can opt out at any time. Order and shipping emails are sent regardless, because they're part of your purchase.
We keep order records for as long as needed for accounting, tax and legal purposes, and support emails for as long as they help us serve you. When information is no longer needed, we delete or anonymize it.
You can ask us to:
Email support@mosspoleshop.com with "Privacy request" in the subject line. We may ask you to confirm your identity before acting on a request. Depending on where you live, your state's privacy law may give you additional rights, and we'll honor them.
Our site uses SSL encryption (https), and payments are processed by PCI-compliant providers. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.
Our store is not directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child has given us information, contact us and we'll delete it.
We may update this policy as our store or the law changes. The "Last updated" date at the top shows when it was last revised.
Questions about your privacy? Email support@mosspoleshop.com. Moss Pole Shop is based in Virginia, USA.